Help center

How can we help?

The short answers to the questions we hear most. Can't find it? Reach us any time — we read everything.

Getting started

How do I create my first board?

Click “Get started free,” name your workspace, and your public board goes live instantly at your-name.roadbear.app. That's the whole setup — usually under two minutes.

Do my users need an account to vote?

That's up to you. You can let people vote and comment with just an email, or require sign-in — whatever fits your audience.

Can I have more than one board?

Yes. The Free plan includes one board; Pro and Team include unlimited boards, so you can split features, bugs, and integrations.

Ideas, votes & the roadmap

How does voting work?

Each person gets one upvote per idea. The most-wanted ideas float to the top so you always see what matters most.

What are the roadmap statuses?

Four, on purpose: under review, planned, in progress, and done. You move ideas across them and everyone following gets to see the progress.

What happens when I hit the active-features limit?

On Free you can keep up to 20 active ideas. To free a slot, archive an idea — it leaves the public board and the limit without pretending it shipped. You can unarchive any time.

Can I merge duplicate ideas?

Yes. Open an idea, choose “Merge,” and pick the target — votes and comments are preserved on the idea you keep.

Plans & billing

Do I need a credit card to start?

No. The Free plan is free forever and needs no card. You only add payment details if you choose to subscribe to Pro or Team.

How do I upgrade or manage my subscription?

From Settings, choose a plan to start secure checkout, or open “Manage billing” to update your card, change plans, or cancel through the Stripe portal.

What happens if I downgrade?

You keep your data. Pro-only features (custom domain, changelog, email notifications) simply turn off until you upgrade again.

Custom domain

Can I use my own domain?

Yes, on Pro and Team. Point a domain like feedback.yourcompany.com at RoadBear and we handle the SSL certificate for you.

How do I set it up?

In Settings, add your domain and we'll show the exact DNS records to add at your provider. Once they propagate, hit “Verify now” and the certificate goes active.

Still stuck? Contact our team — a real person will help.